Terms & Conditions
Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 UK & Northern Ireland Orders:
- Standard Delivery is sent via Royal Mail 1st Class Sign For Service. We aim to dispatch all parcels within 48 hrs although most on the same day of receiving the order ( Monday to Friday ). All standard delivery parcels are sent by Royal Mail 1st Class Sign For Delivery and will require a signature. Estimated delivery times 2-5 working days.
- Next Day Delivery is available Monday to Thursday before 1 pm. Orders placed after this time will be shipped the following working day. ( excludes public holidays, bank holidays, Saturdays and Sundays ).
- Guaranteed UK Saturday Delivery. All orders must be placed before Friday at 1 pm to be eligible for this service. Items will be sent via Royal Mail Special Delivery, and will require a signature.
All Standard International Orders are dispatched via Royal Mail International Signed and Tracked Service, depending on the country i.e. Australia (Tracked Service only), USA (Signed and Tracked Service).
Once your order has been dispatched, you will receive an email confirmation which will include you tracking number.
We aim to dispatch items within 2 days although most parcels are sent the same day (Monday to Friday).
We expect most International parcels to arrive within 7 to 21 working days, depending on each country.
If you require an express service then please email us. For further information then please contact us via email at email@example.com
All orders are packed by our trusted team, and are checked upon dispatch to make sure your goods arrive to you in perfect condition.
Any delivery queries or discrepancies must be reported to us within 48 hours of you receiving your delivery.
All 'Click and Collect' orders will be ready for collection 24 hours after placing the order online.
If you require your order sooner please telephone the store on 01646 687172 to arrange.
You will need to show your order confirmation number when collecting in store orders.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Full Price Items - you may return full price items within 14 days of receipt for a refund. Items must be returned in the condition they were received, with no sign of wear and tear, all garment tags, packaging and labels still attached. Original boxes and containers must be returned unused with no sign of damage. Any items that have been damaged, altered (by wear and tear or by being washed incorrectly) or returned without their branded packaging will not be accepted. Please ensure that shoes are tried on soft clean surfaces and when trying garments on be sure to not come into contact with perfumes, sprays, creams or other chemicals. All sale items, we offer exchange only.
1.20 To meet the cancellation deadline, please notify us via email: firstname.lastname@example.org or phone (01646 687172) about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. Returns postage is the customers responsibility. Please take care when parceling & recorded delivery is recommended. We cannot take responsibility for returned goods that are damaged or fail to reach us. Original postage fees are non refundable
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods that are made to the customer's specification or are clearly personalised.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.