Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Full Price Items - you may return full price items within 14 days of receipt for a refund. Items must be returned in the condition they were received, with no sign of wear and tear, all garment tags, packaging and labels still attached. Original boxes and containers must be returned unused with no sign of damage. Any items that have been damaged, altered (by wear and tear or by being washed incorrectly) or returned without their branded packaging will not be accepted. Please ensure that shoes are tried on soft clean surfaces and when trying garments on be sure to not come into contact with perfumes, sprays, creams or other chemicals. All sale items, we offer exchange only.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired, 14 days from receiving your items. Any returns outside of these date will be unable to return to us.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. Returns postage is the customers responsibility. Please take care when parcelling & recorded delivery is recommended. We cannot take responsibility for returned goods that are damaged or fail to reach us. Original postage fees are non refundable
Returns Address: Bella Boo's Baby, Unit 13 London Road Shopping Mall, London Road, Pembroke Dock, Pembrokeshire, South Wales, U.K. SA72 4RS.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods that are made to the customer's specification or are clearly personalised.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) combine goods with other goods after delivery so that they become inseparable.