Shipping Policy


UK & Northern Ireland Orders:

  • Standard Delivery is sent via Royal Mail 1st Class Sign For Service or via DPD. We aim to dispatch all parcels within 48 hrs although most on the same day of receiving the order ( Monday to Friday ).  All standard delivery parcels are sent by Royal Mail 1st Class Sign For Delivery and will require a signature. Estimated delivery times 2-5 working days. 
  • Next Day Delivery is available Monday to Thursday before 1 pm. Orders placed after this time will be shipped the following working day.  ( excludes public holidays, bank holidays, Saturdays and Sundays ).
  • Guaranteed UK Saturday Delivery.  All orders must be placed before Friday at 1 pm to be eligible for this service.  Items will be sent via Royal Mail Special Delivery, and will require a signature.
  • DPD, Hermes, DHL Deliveries. We aim to deliver within 1-3 working days, in most cases within 24 hours if order placed within required cut-off period.
  • DPD deliveries will be issued with tracking details to enable a up to date real-time tracking/re-delivery option. Items will require a signature (Covid-19 measures in place with most couriers for contactless delivery)
  • Please note, during holiday periods and store closures, shipping times may be delayed/varied.  Orders will be prioritised and immediately dispatched on our return to store dates.

 International Orders:

All Standard International Orders are dispatched via Royal Mail International Signed and Tracked Service, depending on the country i.e. Australia (Tracked Service only), USA (Signed and Tracked Service).

Once your order has been dispatched, you will receive an email confirmation which will include you tracking number.

We aim to dispatch items within 2 days although most parcels are sent the same day (Monday to Friday).

We expect most International parcels to arrive within 7 to 21 working days, depending on each country.

Customers are liable to pay for all customs/duty/handling charges when receiving their orders.

 If you require an express service then please email us. For further information then please contact us via email at

All orders are packed by our trusted team, and are checked upon dispatch to make sure your goods arrive to you in perfect condition.

Any delivery queries or discrepancies must be reported to us within 48 hours of you receiving your delivery.

Please note, during holiday periods or store closures shipping times may be delayed/varied. Orders will be prioritised and immediately dispatched on our return to store dates

Collection In-Store

All 'Click and Collect' orders will be ready for collection 24 hours after placing the order online.  

If you require your order sooner please telephone the store on 01646 687172 to arrange.

You will need to show your order confirmation number when collecting in store orders.